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My Handwork Studio ~ A Fashion and Needle Arts Community for Kids!

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Help

Have a question about something on the site? Check out the list of Frequently Asked Questions below. If you still can't find an answer to your problem or are experiencing trouble with the site, please fill out the form to the right.

Click on the desired "Help" category below for each set of FAQs.

Registration and Login

  • I registered with the site - Why can't I login?
  • Chances are you still need to verify your membership. After you regsitered, an email was sent to you with a link to verify. It may have fallen into your spam folder, or was possibly blocked by your email provider.

    Check your spam folder. If you still do not see the verification email from My Handwork Studio, click here and send us an email. We'll get you verified.

Character Creator

  • I am having trouble with the character creator - Why won't it show for me?
  • The character creator and editor requires Adobe Flash 9 player. Please click here to install it.

    Additionally, this site requires recent browser software. If you are using a Mac, you will need to use Safari or Firefox on OS X 10.4 or higher. If you are using a PC, you will need Internet Explorer Version 6+ or Firefox Version 2+.

Kids Profile

  • Why do I need to complete my profile?
  • We ask basic, non-personal questions to all studio members. This helps you meet other users and helps us identify hobbies and interests so we can develop new, interesting features just for you.

  • What are Studio Dollars, and how can I redeem them?
  • All My Handwork Studio members have the opportunity to earn "studio dollars".

    Studio dollars are earned by playing games or completing classes. Studio members may purchase accessories or special outfits for their character with their studio dollars.

    For each completed class, Studio members earn $100 studio dollars. For every 10,000 points earned in each game, members also earn $100 studio dollars.

    Simply login into your account, click on "edit my character" then "accessories".

    We will be adding new accessories every month, so visit often!

  • What is the difference between a message to "All My Friends" and a message to the "Public"?
  • As a studio member, kids are able to communicate with one another through our custom built messaging component. When you send a message, you are able to specify if it is a message to "All My Friends", particular friends or "Public".

    Messages to "All My Friends" will only be delivered to studio members who are on your friends list. Messages to the public will show for all registered studio members who visit your profile.

Parents and Educators Profile

  • Why am I required to fill out my profile again once a login?
  • You are not required to fill out your profile again. We have future plans to give parents and educators the ability to interact with one another the same way kids can. By setting up the section this way, we will have an easier time implementing the new features.

  • I posted a comment to Miss Laura's blog or an FAQ - Why won't it appear?
  • All comments and FAQs posted to the parents and educators section must first be approved before they go live on the site. This helps us keep content on the site appropriate for kids, parents and educators.

    We will get your comments or questions posted as soon as possible.

Classes

  • Why can't I see the video player?
  • The video player requires the Adobe Flash 9 player. Please click here to install it.

    Additionally, this site requires recent browser software. If you are using a Mac, you will need to use Safari or Firefox on OS X 10.4 or higher. If you are using a PC, you will need Internet Explorer Version 6+ or Firefox Version 2+.

  • What is the difference between Classes and How To videos?
  • Classes are full blown educational videos giving studio members step-by-step instruction to start and complete fun, handworks projects.

    Every class requires a certain number of skills or "How To's" necessary to complete each project. "How To" videos show, in detail, the finer points of Crochet, Embroidery, Knitting, Needle Felting, Machine Sewing, and Hand Sewing.

Shop

  • I received an error and/or did not receive my confirmation email for my order - What should I do?
  • You may have to resubmit your order. But first, click here and send us an email. You must include your username and password or your full name if you're not a registered user.

Retailers

  • How do I get my shop and/or business in your retailer's directory?
  • It's easy. Simply click here and send us an email. Please include the name and location of your shop and/or business and a Handwork Studio representative will be in touch.

General

  • I received an error page and/or message - What's the problem?
  • Since our site is brand new, you may encounter an error here or there. Please use the form on the right and let us know where, when and how you received an error. Our outstanding web design team will address it ASAP.

Still have questions about our site? Simply fill out the form below and we'll get back to you as soon as possible.